In accordance with the French "Informatique et Libertés" Data Protection Act of 6 January 1978, the Bullparts website has been registered with the CNIL (French Data Protection Authority).

The personal information you provide on the Bullparts website is intended solely for Bullparts; it will only be disclosed externally where strictly necessary for order management or to comply with legal and regulatory obligations.

This information may give rise to the exercise of the right of access and rectification provided for by Law No. 78-17 of 6 January 1978 relating to information technology, files and civil liberties, by writing to Bullparts at:

Bullparts
521 Route de Saint Jean
69380 Lozanne, France

Virtual assistant

Our website offers a virtual assistant that helps you find rubber tracks compatible with your machine. Using it is optional: it only processes the messages you write to it.

Controller and processor

Bullparts is the data controller. Answers are generated by Mistral AI, our processor, under its data processing agreement. According to Mistral AI, data is hosted in the European Union by default; Mistral AI may use sub-processors and transfers outside the European Economic Area covered by an adequacy decision or standard contractual clauses (list: trust.mistral.ai/subprocessors).

Purpose and legal basis

Answering your questions about our products and helping you choose. Legal basis: our legitimate interest in offering you purchasing assistance (Article 6(1)(f) GDPR).

Data processed

Our server sends Mistral AI your messages, the history of the current conversation (one hour at most), the website and language used, and the results from our catalogue. Not sent: your IP address, the address of the page you are viewing, your session and your customer account. The assistant has no access to your account, your basket or your orders. Your messages are free text: do not include any sensitive personal data (health, bank details, passwords…).

Retention periods

At Bullparts: the conversation is kept for one hour; a technical identifier derived from your IP address, used to limit the number of messages, for two days at most. We do not keep a log of conversations. Our web server logs keep the IP address and the address of the requested pages for 14 days, without the content of the messages. At Mistral AI: according to Mistral AI's terms; Mistral AI may in particular process this data for automated moderation and abuse detection. In your browser: the conversation is kept in the tab's session storage and disappears when the tab is closed; the assistant sets no cookie and loads no third-party script.

Model improvement

In our Mistral AI account, the setting that allows exchanges to be used to improve Mistral AI's services ("Anonymous improvement data") is turned off.

Your rights

You can exercise your rights of access, rectification, erasure, restriction and objection by writing to infos@bullparts.com. You may also lodge a complaint with a supervisory authority (in France, the CNIL).